Terms and Conditions

In these Booking Terms and Conditions, "you" and "your" means the first named person on the booking form. "we", "our" and "us" mean Villastogo LTD.

1. Your holiday booking
2. Payment
3. No-surcharge guarantee
4. Your holiday accommodation
5. If you change your holiday
6. If you cancel your holiday
7. If we change or cancel your holiday
8. If you have a complaint
9. Insurance
10. Our liability
11. Force majeure
12. Conditions of suppliers
13. Other matters

Your holiday booking

Once you have made a provisional reservation with us, we require you to complete our booking form. This must be signed by the first named person on the booking (the party leader). The party leader must be at least 18 and authorized to make the booking on the basis of these booking conditions (including any separate terms shown on the villa description and calendar pages, FAQ pages or in general information) by all persons named on the booking form, including those substituted or added by an agreed amendment of the booking. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking and for ensuring that members of the party are kept informed of details affecting their arrangements. On receipt of the signed booking form and all payments referred to in clause 2 below, we will send written confirmation of your holiday arrangements to you. Accommodation is reserved only for the use of persons named on the confirmation/invoice so please check the confirmation and any other documents carefully, and notify us immediately if any detail is not correct. A contract between you, the party leader, and us will come into existence when you have paid a deposit (or full payment if booking within 10 weeks of departure) and we accept your booking using our written confirmation. Your contract and all matters arising out of it are governed by English law. Bookings may not be assigned or passengers substituted except in accordance with these booking conditions.

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Payment

A deposit of 25% of the rental is required for accommodation only holidays. If you book within 10 weeks of departure the full amount is due at the time of booking. As we tailor each holiday to suit individual requirements, deposits in excess of the above may be required for long stay holidays at certain properties. These will be advised at the time of booking and will form part of this contract. The balance of your holiday cost is due not less than 10 weeks prior to departure. This date will be shown on the confirmation invoice. If all payments due are not paid in full and on time, we reserve the right to consider your holiday cancelled by you, retain any deposits held and require you to pay the cancellation charges as specified in clause 6.

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No-surcharge guarantee

Whatever happens to our costs, the price of your confirmed holiday plus applicable supplements, as prevailing at the time you book and pay your deposit, subject only to the correction of errors, will be guaranteed against any increase. This guarantee is subject to the conditions of payments being adhered to as set out in clause 2 - Payment. However, we reserve the right to increase or decrease published prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking.

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Your holiday accommodation

This is reserved exclusively for the people named on the confirmation invoice and no other persons whatsoever are permitted to stay there unless this has been agreed with us in writing and appropriate payments made. Local communities expect certain standards of behaviour; clients are required to observe them. You must vacate the property during the morning on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. This is normally 10.00 a.m. but the exact timing will be shown on your accommodation voucher. Should you or any member of your party be responsible for any breakages, loss or damage of any item at the property or of the property itself during your stay, a charge will be made locally or after you leave the property to cover the cost of replacement or repair. Further charges will be made if extra cleaning is necessary after your departure. In some cases a deposit to cover such charges is payable locally. Additional optional facilities are available at some properties, e.g. satellite or cable TV, pool heating, telephone etc., and for which a supplement may be payable. Special requests are also often made to us. Where requested in advance and in writing, we will endeavour to provide the additional service(s) or special request(s) but as these are outside of our control, we regret we cannot guarantee to do so. Failure to make provision of such service will not be a breach of contract on our part and our maximum liability will be a refund of any supplement paid. Please note – All groups other than large families are required to pay a damage deposit in addition to the breakage damage waiver (as detailed in clause 13 below). Any charges caused by wilful or negligent behaviour are not covered by the breakage damage waiver, will therefore be deducted from this deposit as they occur.

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If you change your holiday

If you need to change your holiday arrangements, we will do our best to help but we must first receive a written request from the party leader to do so. Because we tailor each holiday to suit individual client's requirements it is not always possible to make changes; so please let us know as soon as possible. The alteration becomes effective when we have given you written confirmation of this and is subject to a charge of £20 per person each time a change takes place, plus any costs or charges incurred or imposed by any of our suppliers. Any revised holiday arrangement must be taken in the same season as that originally booked. Except as detailed in the next paragraph, no change can be made within 8 weeks of departure. Any such change will be treated as a cancellation and will incur cancellation charges, as set out in clause 6.

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If you cancel your holiday

If you or any member of your party cancels the booking or part of it, this must be done in writing by recorded delivery or fax and signed by the party leader. Cancellation will become effective from the date it is received in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total price.

Cancellation received - Cancellation Charge More than 56 days - Deposit only 56 to 43 days - 30% 42 to 29 days - 50% 28 to 15 days - 75% 0 to 14 days - 100%

NB Cancellation due to most reasons genuinely beyond your control (except disinclination to travel or financial reasons) is usually covered by a travel insurance policy and it is a condition of booking that this is taken out. Other conditions may apply for long stay holidays, for selected properties or for scheduled flights, details will be given at the time of booking and will form part of this contract.

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If we change or cancel your holiday

Occasionally circumstances beyond our control make it necessary to make changes to or correct errors in the online brochure or other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we promise we will only cancel your confirmed booking after the date the balance of the holiday must be paid where you have failed to make all payments due in full and on time or where we are forced to do so as a result of "force majeure" as defined in clause 11 below. Most changes are minor. Occasionally we may need to make a significant change. A "significant change" is one made before departure that involves a change to a lower standard of accommodation than originally booked. If we have to change your accommodation for any reason we will always do our best to provide an alternative of at least a similar or better standard to that booked. If we have to make a significant change or cancel we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) (or significant changes) accepting the changed arrangements, or

(b) Purchasing other accommodation from us of a similar standard to that originally booked if available (if the chosen holiday is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to to pay the difference), or

(c) Canceling, in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change is a minor one. You must notify us as to which of the above options you wish to take within seven days of being told of the significant change of cancellation (or within 48 hours if you are told four weeks or less before departure). If we do not hear from you within this period of time, we are entitled to assume that you wish to accept the changed arrangements (for significant changes) or to accept the cancellation and receive a full refund from us of all monies paid to us (for cancellations). If we have to make a significant change 10 weeks or less before departure, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability accepted beyond offering the above mentioned choices where we are forced to make a change as a result of unusual and unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care, No compensation will be payable if we cancel as a result of your failure to make payments due in full and on time.

Period before departure - Compensation More than 70 days - £0 70-43 days - £10 42-29 days - £20 28-15 days - £30 0-14 days - £40

Very rarely, we may be forced by "force majeure" (see clause 11) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we receive refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result.

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If you have a complaint

In the unlikely event that you have a complaint whilst on holiday, this must be brought to the attention of the Villas to Go representative/local agent or the villa management company immediately so that action can be taken to rectify the problem. Should the representative/ local agent or villa management company be unable to resolve the matter in resort, details of the complaint must be notified to Villas to Go in writing within 28 days of the end of your holiday. Any claims received outside this period cannot be considered as if you do not tell us about your complaint promptly; it may prove difficult to investigate your complaint thoroughly. Disputes arising out of, or in connection with, this contract that cannot be amicably settled, may (if you so wish) be referred to arbitration under a scheme which is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the client in respect of costs. This scheme does not apply to claims for an amount greater than £1,500 per person. There is also a limit of £7,500 per booking form. Neither does it apply to claims that are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.

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Insurance

We consider travel insurance to be so essential that it is a condition of booking that you have comprehensive insurance cover. You must ensure that you obtain suitable insurance at the same time as booking holiday. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

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Our Liability

We take great care to ensure the accuracy of information printed on our web site and we accept responsibility for ensuring that when you book with us the property supplied is as described on the site and to a reasonable standard. We are not liable for personal injury, illness or death as set out in the next paragraph. Our acceptance of liability is subject to clause 11 "force majeure" and other terms of these booking conditions. We will not be liable where any failure to perform or improper performance was due to:-

(a) The act(s) and/or omission of the person(s) affected or;

(b) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or;

(c) An event which either ourselves or the supplier of service(s) in question could not have foreseen or avoided even with all due care.

Please note that we cannot accept liability for any damage, loss, expense or any sum(s) of any description which:

(a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could have foreseen you would suffer or incur if we breached our contract with you or;

(b) did not result from a breach of contract or other fault by ourselves or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business loss.

If you or any member of your party suffers illness, personal injury or death during the period of their holiday as a result of an activity which does not form part of your holiday arrangements, we will provide you with all reasonable assistance.

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Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, acts of God, terrorist activities, technical problems with transportation, closures of ports and ferries, quarantine, epidemics, weather conditions, government action or other events outside our control. Holiday insurance, if you choose to take it, provides cover in respect of some of these events.

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Conditions of suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions.

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Other matters

Accidental Damage Waiver

A £6.50 non-refundable Accidental Damage Waiver is payable per person on all Villas to Go properties. This is to cover accidental damage and breakages to the property, furniture or crockery up to the value of £100 pp. This payment does not cover additional costs such as extra cleaning or damage caused by wilful or negligent behaviour. At properties where local deposits are also collected and deductions are made or instances when the damage item has been replaced please advise the local agent/representative and keep the receipt to claim a refund on your return.

Passports and Visas

For citizens not travelling on a passport issued by a member of the European Union it is possible that a visa is required. It is the responsibility of the party leader to confirm that all members of the party have valid passports and, where necessary, valid entry visa.

Travel Insurance

It is a condition of booking that all persons have Travel Insurance. This will usual cover the costs incurred through the inability to travel through illness or death of yourself or close relative, loss of baggage, repatriation in the event of illness and also other benefits. It is a requirement that the costs arisen from these conditions and the costs of repatriation are covered by the insurance.

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